Back Office Support Outsourcing
We built up professional teams for customer service
Redirect your support hotline and customer care tasks to us spontaneously, at certain time or permanently, depending on your needs. Our experienced and extensively briefed employees make calls on behalf of your company and provide information according to your specification, take orders or forward your customers as agreed.
Why Hiring Us?
Use the benefits of our customer care team
Scale your customer service team and cost depending on your needs
Benefits of Back Office Support
Service is our strenght and your client is our client
Start your Business with Us!
Leverage your front office with our back office support!
Our Other Services?
Explore our more services
Social Media Marketing
Reach new customers and markets on all social media channels.
Answer promptly to questions about your products and services.
Don’t miss any call from your clients anymore
We offer Back Office Support to hotels, restaurants, online shops, medical offices, law and notary offices, real estate agencies
Instead of a large, impersonal call center, we at Customerry take care to be able to offer service individually adapted to your company. Instead of mass processing, we have made it our mission to provide perfect support for your callers and to be able to answer the inquiries directly in the best way possible, in order to relieve you at the same time.
Outsourcing costs will vary based on the type (inbound/blended/outbound), complexity and size of the program.
In order to track our work we will provide you with access to tools such as:
- KPI Dashboards – These dashboards will display key metrics such as service levels, average speed of answer, calls in queue, average time to abandon and occupancy rates.
- Expert Customer Support Supervisors – Supervisor work with the front-line customer support staff on knowledge transfer, maximizing call efficiencies and keeping KPI goals on target.
- Customer Support Workforce Management – These team members are trained in call flow management and adapting staffing to ensure maximum efficiency of your inbound project
- Advanced Call Routing – Inbound dialer technology allows outsourcers to route various IVR options to specifically skilled agents or alternate locations for one call resolution and geographic redundancy.
Our teams for back office support are native German speakers and we are located in Ingolstadt and Munich.