Call Center Outsourcing Services
We are call center outsourcing service experts.
Are you seeking to hire a call center agent in Germany? Or have any queries about pricing and strategy? Then you are at the right platform. Customerry offers reliable call center outsourcing services with years of experience in inbound call center and customer care services.
- We endeavor to build a win-win call center outsourcing relationship with clients with the aim of facilitating the client’s business..
- Our consultants will evaluate your business needs and client persona to develop a customized course of action to deliver the required services.
- We offer affordable pricing plans from basic, standard, advanced to customize the plan.
Why Hire Call Center Services?
Harness the power of call center outsourcing services.
Are you searching for customer care services in Germany? Are you facing human resource issues? Or need free call center consultation?
- By hiring a call center agency you can cut costs, increase workflow, save time, increase technical support without spending bucks.
- At Customerry we have advanced technology infrastructure, a team of professional call center agents and years of experience to facilitate your business growth.
- We do more than just answering calls; we convert visitors to loyal customers and get feedback to discover how you can enhance your company’s standing in the future.
Strategic Benefits Of
Call Center Services
Facilitate & support your business with call center services
- Cost effectiveness
- 100 % customer engagement and retention
- Enhanced relationship with clients
- 24/7 customer support
- Higher customer satisfaction
- Access to the trained call center agents
- Access to the technology enhanced call center
- Increased sales & business growth
Our Other Services?
Explore our more services
Link Building
SEO Optimization
Chat Support
Answer promptly to questions about your products and services.
FAQ'S
For which industry sectors is your back office support specialized?
We offer Back Office Support to hotels, restaurants, online shops, medical offices, law and notary offices, real estate agencies
Hiring you for answering my calls won't be very impersonal?
Instead of a large, impersonal call center, we at Customerry take care to be able to offer service individually adapted to your company. Instead of mass processing, we have made it our mission to provide perfect support for your callers and to be able to answer the inquiries directly in the best way possible, in order to relieve you at the same time.
What are the costs of outsourcing?
Outsourcing costs will vary based off the type (inbound/blended/outbound), complexity and size of the program.
What are some ways to improve customer support?
In order to track our work we will provide you with access to tools such as:
- KPI Dashboards – These dashboards will display key metrics such as service levels, average speed of answer, calls in queue, average time to abandon and occupancy rates.
- Expert Customer Support Supervisors – Supervisor work with the front-line customer support staff on knowledge transfer, maximizing call efficiencies and keeping KPI goals on target.
- Customer Support Workforce Management – These team members are trained in call flow management and adapting staffing to ensure maximum efficiency of your inbound project
- Advanced Call Routing – Inbound dialer technology allows outsourcers to route various IVR options to specifically skilled agents or alternate locations for one call resolution and geographic redundancy.
Where are your teams located?
Our teams for back office support are native German speakers and we are located Ingolstadt and Munich.
