Call Center Outsourcing Services
We are call center outsourcing service experts.
Are you seeking to hire a call center agent in Germany? Or have any queries about pricing and strategy? Then you are at the right platform. Customerry offers reliable call center outsourcing services with years of experience in inbound call center and customer care services.
Why Hire Call Center Services?
Harness the power of call center outsourcing services.
Are you searching for customer care services in Germany? Are you facing human resource issues? Or need free call center consultation?
Strategic Benefits Of
Call Center Services
Facilitate & support your business with call center services
Start your Business with Us!
Boost your business with our call center services!
Our Other Services?
Explore our more services
Answer promptly to questions about your products and services.
We offer Back Office Support to hotels, restaurants, online shops, medical offices, law and notary offices, real estate agencies
Instead of a large, impersonal call center, we at Customerry take care to be able to offer service individually adapted to your company. Instead of mass processing, we have made it our mission to provide perfect support for your callers and to be able to answer the inquiries directly in the best way possible, in order to relieve you at the same time.
Outsourcing costs will vary based off the type (inbound/blended/outbound), complexity and size of the program.
In order to track our work we will provide you with access to tools such as:
- KPI Dashboards – These dashboards will display key metrics such as service levels, average speed of answer, calls in queue, average time to abandon and occupancy rates.
- Expert Customer Support Supervisors – Supervisor work with the front-line customer support staff on knowledge transfer, maximizing call efficiencies and keeping KPI goals on target.
- Customer Support Workforce Management – These team members are trained in call flow management and adapting staffing to ensure maximum efficiency of your inbound project
- Advanced Call Routing – Inbound dialer technology allows outsourcers to route various IVR options to specifically skilled agents or alternate locations for one call resolution and geographic redundancy.
Our teams for back office support are native German speakers and we are located Ingolstadt and Munich.